CANCELLATION AND REFUND POLICY

I. SCOPE

This Policy applies to:

• Predesigned packages of design and prototypes.
• Custom and tailored services.
• Any digital deliverable generated by WEBALO (wireframes, prototypes, interfaces, illustrations, audits, redesigns).

Due to the professional and customized nature of the services WEBALO provides, cancellations and refunds are strictly regulated under this Policy.

II. CANCELLATIONS BEFORE SERVICE INITIATION

The Client may request cancellation only if WEBALO has not initiated any work related to the contracted Service.

The request must be sent in writing to: info@webalo.com.mx

2.1 Applicable refund

If the cancellation is valid (before work begins), the Client may receive a refund of the amount paid, minus:

• Administrative expenses,
• Bank or payment gateway fees, and
• Operational costs incurred in preparing the project start

2.2 Timeframe

The refund will be processed within a maximum period of fifteen (15) business days following confirmation of the cancellation, and its crediting will be reflected according to the times and policies of the banking institution issuing the card used for payment.

III. CANCELLATIONS AFTER SERVICE INITIATION

Once WEBALO has initiated any phase of the project, a full refund does not proceed.

3.1 What is considered service initiation?

As soon as any of the following actions occur, the project is considered to have started:

• Initial briefing meeting.
• Receipt or submission of onboarding forms or documentation.
• Preliminary research or project analysis.
• Generation of wireframes, sketches, ideas, or conceptual structure.
• Assignment of team or professionals to the project.
• Development of schedules or work plans.

3.2 Partial refund based on progress

In these cases, WEBALO may only grant a partial refund, determined by:

• Hours actually worked on the project.
• Materials, resources, and tools used.
• Progress status at the time of cancellation.
• Tasks completed or partially completed.

The refund will NOT exceed the amount of work not performed.

The calculation will be internal and based solely on the actual project progress.

3.3 Consequences of canceling after initiation

• Final versions, additional adjustments, or review rounds will not be delivered.
• Only the progress generated up to the cancellation date will be delivered.
• No compensation, bonuses, or credits for future services will be provided.

IV. EXCEPTIONS FOR PARTIAL REFUND

WEBALO may only authorize a partial refund, without credits or compensation, in the following cases:

1. Proven technical impossibility, beyond the Client's control, making it impossible to complete the project.
2. Serious breach by WEBALO, not derived from delays, omissions, or lack of communication from the Client.

In these cases, the partial refund will be calculated exclusively based on:

• Stage completed,
• Delivered or pending deliverables,
• Hours actually worked.

V. CUSTOM SERVICES

Custom services are non-refundable once initiated.

Only partial refund based on progress proceeds under the cases in point IV.

The following will not be granted:

• Credits,
• Discounts,
• Future refunds,
• Compensation of any kind.

VI. PROJECTS PAUSED OR ABANDONED BY THE CLIENT

If the Client:

• Does not provide information,
• Does not respond within the agreed timeframes,
• Does not deliver requested materials,
• Abandons the project for more than 14 consecutive days,

WEBALO may administratively close the project.

In these cases:

• No refunds will be issued.
• Only the progress generated up to the last working date will be delivered.
• To reactivate the project, the Client must contract a new service or an additional quote (this is not a replacement or compensation).

VII. REFUND REQUEST PROCESS

To request a refund, the Client must send an email to: info@webalo.com.mx

Including:

• Full name or company name,
• Proof of payment,
• Contracted service,
• Reason for cancellation,
• Approximate request date.

WEBALO will evaluate the request and respond within a maximum period of 10 business days.

The refund will be processed within a maximum period of fifteen (15) business days following confirmation of the cancellation, and its crediting will be reflected according to the times and policies of the banking institution issuing the card used for payment.

The refund will be made through the same payment method originally used.

VIII. NO COMPENSATION OR FUTURE BENEFITS

For absolute clarity:

• NO credits for future services will be granted.
• NO compensation will be provided.
• NO bonuses or discounts will be applied as refund substitutes.
• NO "account balances" will be accumulated.
• NO contracted service will be replaced by another.

The sole remedy is partial refund based on progress, when applicable.

IX. MODIFICATIONS TO THIS POLICY

WEBALO may modify this Policy at any time to adapt it to operational, legal, or commercial changes.

New versions will be available at: webalo.com.mx

Continued use of the Services after publication implies acceptance of the new version.

X. CONTACT

For questions, cancellations, or refund requests: info@webalo.com.mx; Avenida Insurgentes Sur No. 605, Floor 8, Suite 802, Colonia Nápoles, Alcaldía Benito Juárez, C.P. 03810, Mexico City.